How can we help you?
FAQs
Frequently Asked Questions
-
Account Information
- Click on the Open an Account button on the Home Page.
- Download our mobile app on Apple Store or Google Playstore.
- Visit any of our branches.
- Call our Customer Care on 09087302017.
- Savings accounts
- Current accounts (Individual, Sole Proprietorship and Corporate)
- Fixed deposit accounts
- Through your mobile/internet banking application
- Visit our nearest branches
- Update your accout information on your mobile/internet banking application
- Visit our nearest branches
- Through your mobile/internet banking application
- Dial *614*650*0#
- Visit our nearest branches
Yes
Account opening requirements
-
Loan services
Yes, please check our loan section for more information.
- Click of Loan Request button on the apply for loan page
- Through the mobile/internet banking application cheque.
- Visit any of our branches to speak with a loan officer
Click on the loan eligibility link on the loan products for more information.
Upon successful completion of customer’s required documentation
- Use our online loan calculator
- Speak to our customer service
Collateral requirements vary based on the loan type.
Loan tenure depends on the loan type
-
Deposit and Withdrawals
- Direct transfer to your account from any bank app or POS terminal.
- Visit any of our branches and fill out a deposit slip.
- Internet/Mobile banking app or POS terminal.
- Visit any of our branches and fill out a withdrawal slip or present a cheque.
Withdrawal limits are subject to CBN cash-lite/cashless policy
Visit any of our branches
-
Online Banking and Mobile Apps
- Click on the "Internet Banking" button on the website homepage
- Download “e-Barcs” mobile application on Apple store or Google Playstore
- Account opening
- Checking of account balances
- Instant transfers between accounts
- Bills payment
- Airtime/Data recharge
Visit the login page and follow the instructions for password recovery
- Contact our customer service at 09087302017 between the hours of 8am-5pm (Mon-Fri).
- Send a mail to fraudreportingdesk@e-barcsmfb.com
- Visit any of our branches
- USSD code
-
Customer Support
You can contact our customer support via phone at Front Desk +234 817 430 0051, Customer Service +234 908 730 2017 or email at enquiries@e-barcsmfb.com. We are here to assist you with any questions or concerns
Our customer service operates from 8:00am to 5:00pm, Mondays to Friday
-
Miscellaneous
Yes. Through the mobile/internet banking application
Visit our branch and inform your account officer as soon as possible
If you receive a suspicious email or message, do not respond or click on any link. Forward the message to scammail@e-barcsmfb.com and contact our customer service unit.
For any queries or complaints